V18 Update: Upgrade to V20 by 15 April 2025

Deadlines, steps, and key benefits for V20 migration and what to do if you remain on V18.

As discussed in our update from May, for those users not already on V20, the priority is upgrading to V20 to benefit from ongoing technical support, security updates, and the latest features. If you are unable to migrate immediately, upgrading to the latest version of V18 is critical to maintaining functionality.

Key Information for V18 Users

Upgrade to V20: V20 is the recommended version to ensure you have access to the latest features and technical support.
V18 remains operational but without technical support: While V18 is still functional, technical support will no longer be available for it. Users planning to stay on V18 temporarily must upgrade to the latest version of V18 for continued PUSH notifications and license validity.

Use of Apps

You will not receive notifications and will not be notified of incoming calls after mid April 2025.

Push notification deadlines:
- Android PUSH support ends April 2025.
- iOS PUSH support ends April 2025.

License Certificates

We are going to make an update so you can reactivate your license up until September 2025. This will be available in early January.

Why Upgrade to V20 Now?

By upgrading to V20, you’ll benefit from:

Ongoing technical support and updates.
Access to new features and security improvements.
A future-proof communications solution.

V20 offers the best path forward for enhanced functionality, security, and long-term use. Start planning your migration today using the Get Ready for V20 Webinar and our Migration Checklist.

Final Reminder

The priority is to upgrade to V20 as soon as possible. For users who cannot migrate immediately, upgrading to the latest version of V18 is essential to ensure uninterrupted PUSH notifications and license activations. Act now to avoid disruptions.